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We do not currently have the infrastructure available to process returns or exchanges through our website. However, we understand that there may be situations where returns or exchanges are necessary. If such a situation arises, please ship your order to the following address for a full refund:
SEKO Global Logistics (Hong Kong) DD125, LOT 148-151 RP, Ping Ha Road, Ha Tsuen, Lau Fau Shan, Yuen Long, HK
Please note that we are unable to reimburse you for the cost of the return shipping label. If you have any further questions about your returns and the process, please reach out to our team and we will be happy to take care of you further.
Our ultimate goal is to provide top-quality products and outstanding customer service. That being said, we are actively working on implementing a returns process that will make it easier for our customers.
In the meantime, if you have any issues with the products you have purchased or any concerns related to your order, please do not hesitate to contact our customer support team. We are always here to assist you and ensure your complete satisfaction with your shopping experience.
Please note that all of our products come with a lifetime warranty, and we encourage you to refer to our warranty policy page to see if your situation is covered.
For additional information or questions, please feel free to reach out to us through our support widget.
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